Help Center

  • How do I track an order?

    To track an order, please visit us here:

    Track your Altamont order!

  • Can I change or cancel an order?

    Unfortunately, we are unable to cancel your order, even if it has not yet shipped. Once you place your order, it begins to go through our automated system to provide you the fastest method for receiving your order.

    We apologize for any inconvenience, and hope that in the majority of cases our fast processing works to your advantage.

  • What size am I?
    Don't know what size to get that hoodie in? Check our sizing chart and find out which size fits you best. Mens Tops sizes
    Size XS S M L XL XXL
    Chest (inches) 31-33 34-36 37-39 40-42 43-44 44-46
    Chest (cm) 79-86 86-93 93-101 101-109 109-112 112-117
    Waist (inches) 28-30 30-32 32-34 34-36 36-38 38-40
    Waist (cm) 71-76 76-81 81-86 86-91 91-97 97-102
  • Can I pay for orders by telephone?

    If you are having trouble placing an order, we are here to help! Please call us at one of the numbers below and we will walk you through your order.

     Local#: (949) 900-2772
    Toll free#: (877) 838-6437
    Monday to Friday, 9am - 6pm PDT

  • Why haven't I received a confirmation e-mail of my purchase?

    The most common reason why customers do not receive a purchase confirmation is because an incorrect e-mail address has been entered or the confirmation e-mail has been caught in a junk mail filter. Please make sure that you have correctly entered you e-mail address in your account information and check that the e-mail hasn't been incorrectly caught in your junk mail filter. Please contact Customer Service if you need a confirmation e-mail to be re-sent.

  • Why is my order on hold?

    Upon placement, all our orders are automatically checked for possible credit card fraud. If your order has been flagged, it will be placed on hold until one of our customer service representatives is able to review and approve your order.

    Possible reasons include:
    - Missing or unclear street, streetnumber or city names
    - Credit card fraud suspicion

    To prevent any further delays in processing and shipping your order, be sure to double-check your order details. If you notice anything wrong, get in touch with us as soon as possible!