Help Center

  • Can I ship internationally?

    We currently ship to the US, EU and UK. To have an order shipped to a non-US region, please change your region accordingly.

    We do not ship to any countries outside the available site regions, though we hope to offer this in the future.

  • Can I ship to military addresses or PO Boxes?

    Unfortunately at this time, we cannot ship to APO/FPO addresses or PO Boxes.

    We deliver all of our orders via Federal Express, which at this time does not deliver to PO Boxes or APO/FPO addresses.

  • How long does it take to ship my order?

    Once your order has been accepted by the system and provided that we have no issues with processing your order and we have the merchandise in stock, your order will go out within 24 hours.

    We do not ship out on national holidays or weekends.

    Friday after 2 pm PST is considered the weekend.

    All our orders are shipped via FedEx. Expedited shipping begins when the order leaves our warehouse. Not when it is accepted by the system.

  • What are the shipping options?

    Ground shipping is only $2.99

    Altamont Apparel is happy to provide Free Ground Shipping on all orders over $100.

    We have three shipping options available: Ground, 3 Day Select and Next Day Air.

    The shipping costs for your order depend on the total order amount before taxes or discounts.

    Please add $5.00 for shipments to AK or HI. Sorry, Ground and Next Day shipping are not available for these destinations!

    All our orders are shipped via FedEx. Expedited shipping begins when the order leaves our warehouse. Not when it is accepted by the system.

  • Why is my order on hold?

    Upon placement, all our orders are automatically checked for address inconsistencies and possible credit card fraud. If your order has been flagged, it will be placed on hold until one of our customer service representatives is able to review and approve your order.

    Possible reasons include:
    - Typos in street or city names
    - Incorrect state/locality selection
    - Credit card fraud suspicion

    To prevent any further delays in processing and shipping your order, be sure to double-check your order details. If you notice anything wrong, get in touch with us as soon as possible!

  • How does the Free Shipping Promotion work?

    Ground shipping is only $2.99 but we are happy to offer FREE GROUND Shipping on ALL Altamont Apparel orders OVER $100 before tax and discount. Not valid on previous purchases.

    PLEASE MAKE SURE TO PICK THE OPTION "GROUND SHIPPING" DURING THE CHECKOUT PROCESS IN ORDER TO RECEIVE FREE SHIPPING!

    Offer based on merchandise total and does not include Online Gift Cards, taxes or any additional charges.

    No coupon code is necessary. If the order meets all requirements, FREE SHIPPING is automatic as long as you choose the correct shipping method.